Shipping policy

SHIPPING POLICY

Last updated: July 22, 2026

Thank you for shopping with Cornerstone Customs. Because many of our products are personalized, engraved, or made to order, additional time is required to prepare each item carefully.

By placing an order through our store, you acknowledge and agree to the shipping terms described below.

1. Minimum Delivery Time

Please allow a minimum of seven calendar days from the date your order is placed before expecting your order to arrive.

Orders are not guaranteed to arrive within seven days. Seven days is the minimum estimated period customers should allow for order preparation and delivery.

Most orders are expected to arrive within approximately 7–14 business days after the order date, depending on production requirements, the shipping destination, carrier operations, weather, holidays, and other circumstances.

All delivery dates are estimates unless we expressly provide a written guaranteed delivery date.

2. Processing Time

Most products are personalized, engraved, or made specifically for each customer. Orders generally require approximately 3–7 business days for processing before they are transferred to the shipping carrier.

Processing time may include:

  • Reviewing personalization instructions;

  • Preparing or adjusting customer-submitted photographs;

  • Creating an outline, design, or engraving file;

  • Engraving or producing the product;

  • Inspecting the finished product;

  • Packaging the order; and

  • Preparing the shipping label.

Processing time begins after:

  1. The order and payment have been successfully received;

  2. All required personalization information has been submitted; and

  3. Any requested design approval has been received.

Business days are Monday through Friday and exclude federal holidays.

3. Personalization Delays

Customers are responsible for providing complete and accurate personalization information when placing an order.

Missing photographs, unclear instructions, low-quality images, incorrect wording, unanswered messages, or delayed design approval may extend the processing and delivery timeframe.

If we contact you for additional information or approval, processing may be paused until we receive your response.

Changes requested after production has begun may not be possible and may cause additional delays or charges.

4. Estimated Shipping Time

After an order has been completed and transferred to the carrier, estimated transit time will depend on:

  • The shipping service selected at checkout;

  • The customer’s delivery address;

  • The shipping carrier;

  • Weather or natural disasters;

  • Holiday shipping volume;

  • Transportation interruptions; and

  • Other circumstances outside our reasonable control.

The estimated transit time shown by the shipping carrier does not include our processing time.

Selecting an expedited carrier service only shortens the carrier’s estimated transit time. It does not necessarily shorten the time needed to personalize, produce, inspect, and package the product unless we expressly agree to rush production.

5. Rush Orders and Required-By Dates

Customers should contact us before ordering when a product is needed for a birthday, anniversary, wedding, holiday, memorial, trip, or other specific date.

Writing a required-by date in the order notes does not guarantee delivery by that date.

A deadline is not accepted unless we confirm it in writing. Rush production may not always be available and may require an additional charge.

We are not responsible for missed events or deadlines when a delivery date was not expressly guaranteed by us in writing.

6. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping destination, package details, selected service, available promotions, and other applicable factors.

Shipping fees may change without notice, but changes will not affect an order after it has been completed and paid for unless the customer requests an order modification.

Any customs duties, import taxes, brokerage fees, or similar charges are the customer’s responsibility unless otherwise stated during checkout.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting your order, please confirm:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP or postal code; and

  • Country.

We are not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address submitted by the customer.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after the order has entered production or a shipping label has been created.

8. Returned or Undeliverable Packages

If a package is returned because of an incorrect address, incomplete address, refusal, failure to collect the package, or another issue caused by the recipient, the customer may be responsible for additional shipping charges before the order is resent.

Original shipping charges are generally nonrefundable when the carrier attempted delivery to the address provided by the customer, except where otherwise required by law.

Personalized products returned as undeliverable are not automatically eligible for a product refund.

9. Tracking Information

When tracking is available, tracking information will be sent to the email address or telephone number provided during checkout.

Tracking information may take approximately 24–72 hours to update after a shipping label is created.

The creation of a shipping label does not always mean that the carrier has already scanned or transported the package.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive their packages.

10. Carrier Delays

After a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.

These circumstances may include:

  • Severe weather;

  • Natural disasters;

  • Holiday congestion;

  • Carrier staffing or operational problems;

  • Transportation interruptions;

  • Incorrect routing;

  • Security inspections; or

  • Government or customs delays.

We will make reasonable efforts to assist with a delayed shipment, but we cannot guarantee carrier delivery dates.

11. Unexpected Production Delays

If we learn that we cannot ship your order within the timeframe originally provided, we may contact you with a revised estimated shipping date.

Where required by applicable law, you will be given the opportunity to:

  • Accept the revised shipping timeframe; or

  • Cancel the unshipped order and receive an applicable refund.

Please respond within the period stated in the delay notice. Failure to respond may result in cancellation or another action permitted by applicable law.

12. Lost Packages

A package is not considered lost merely because tracking is temporarily delayed or has not updated.

Customers should first:

  1. Review the complete tracking history;

  2. Confirm the shipping address;

  3. Check with household members and neighbors;

  4. Look around the delivery location;

  5. Contact the local carrier office; and

  6. Allow any reasonable carrier investigation period.

Please contact us at [BUSINESS EMAIL] if tracking indicates that the package may be lost.

We may require the customer to cooperate with a carrier investigation, provide information, or complete a missing-package declaration before a replacement or refund is considered.

Any remedy will depend on the circumstances, carrier findings, our store policies, and applicable law.

13. Packages Marked Delivered

When tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  • Verify the delivery address;

  • Check the mailbox, porch, side doors, garage, parcel locker, and other delivery areas;

  • Ask household members and neighbors;

  • Wait until the end of the delivery day, because carriers sometimes update tracking before completing delivery; and

  • Contact the shipping carrier directly.

Please notify us promptly if the package remains missing.

A delivered tracking status does not automatically qualify an order for an immediate refund or replacement. We will review the circumstances and any available carrier information.

Nothing in this section limits rights or remedies that cannot legally be excluded.

14. Damaged Packages

Customers should inspect their order promptly after delivery.

If an item arrives damaged, please contact us at [BUSINESS EMAIL] within [NUMBER] days of delivery and include:

  • The order number;

  • A description of the damage;

  • Clear photographs of the damaged item;

  • Photographs of the packaging;

  • Photographs of the shipping label; and

  • Any other information reasonably requested.

Do not discard the item or packaging until we confirm that it is no longer needed for review or a carrier claim.

Damage caused by normal wear, misuse, improper handling, or unauthorized modification is not considered shipping damage.

15. Multiple-Item Orders

Products within the same order may be shipped separately when they have different production times, packaging needs, fulfillment locations, or carrier requirements.

When an order is divided into multiple shipments, the customer may receive more than one tracking number and packages may arrive on different dates.

16. Order Changes and Cancellations

Because personalized orders may enter production shortly after they are received, cancellation or modification requests are not guaranteed.

Contact us as soon as possible at [BUSINESS EMAIL] if you need to request a change or cancellation.

Once personalization, engraving, production, or shipping has begun, the order may no longer be eligible for cancellation.

Please review our Refund and Return Policy for additional information.

17. International Shipping

[Choose one of the following and delete the other:]

Option A — United States only:
We currently ship only to addresses within the United States.

Option B — International shipping available:
International orders may experience additional delays because of customs inspections, import procedures, local carriers, and government requirements.

Customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.

We are not responsible for customs delays or charges imposed by government authorities.

18. Refused Shipments

Customers are responsible for any costs resulting from refusing a shipment without prior written authorization from us.

Refusing delivery does not automatically cancel an order or guarantee a refund, particularly when the product was personalized or made specifically for the customer.

19. Holiday and High-Volume Periods

Production and delivery may take longer during holidays, promotions, sales events, severe weather, or periods of unusually high order volume.

Customers purchasing gifts should order well in advance. We do not guarantee holiday or event delivery unless we expressly confirm the deadline in writing.

20. Policy Changes

We may revise this Shipping Policy periodically to reflect changes to our services, carriers, production processes, or legal obligations.

The version in effect when an order is placed will generally apply to that order unless a change is required by applicable law.

21. Contact Information

Questions regarding shipping may be directed to:

Cornerstone Customs
Email: [BUSINESS EMAIL]
Mailing address: [BUSINESS MAILING ADDRESS]
Telephone: [BUSINESS PHONE NUMBER, IF USED]